Revealed: How lengthy police forces are taking to reply 999 calls


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Police forces are routinely failing to reply “life and loss of life” 999 calls inside goal instances, new information exhibits.

Just one drive within the UK – Avon and Somerset Police – is assembly the usual to reply 90% of 999 calls in underneath 10 seconds.

Forty-three police forces failed to fulfill it over the six months from November 2021 and April 2022.

Total, 71% of 999 calls had been answered inside 10 seconds.

It’s the first time nationwide statistics have been revealed exhibiting how shortly police forces reply 999 calls.

The worst performing drive was Humberside Police, with solely 2% of calls answered in underneath 10 seconds.

South Yorkshire Police answered 17% of calls inside the goal, Durham Police 41%, North Yorkshire Police 44% and Gloucestershire Police 49%.

Leicestershire, Lincolnshire, and Nottinghamshire police forces fell slightly below the usual with 89%.

Police Scotland goal to have a imply answering time of underneath 10 seconds – and recorded 10.1 over the interval.

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The Residence Workplace mentioned there was a variety of causes for disparities – prank calls, a lag time in connecting, and inappropriate use of 999 to contact police for non-emergencies.

Residence Secretary Priti Patel mentioned “the general public need to know that their native police drive can be on the finish of the cellphone, able to leap into motion at seconds’ discover to guard them from hurt”.

She mentioned “calling 999 can actually be a matter of life and loss of life” and releasing the information was about “driving up requirements in our unimaginable emergency providers” so that individuals can have “each confidence within the police’s means to avoid wasting lives and hold our streets protected”.

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